Refund policy

 

• Return & Refund Policy

30-Day Money Back Guarantee and Refund Policy

At allkeys.shop, we want to make sure you are 100% satisfied with your purchase.

If you have a technical or sales question, please feel free to contact us.

If you feel that the product you purchased was not what you wanted after trying to resolve the issue with support, we want to correct the problem.

We accept returns as long as the product is in unused and resalable condition. As a digital product, we will investigate the return to ensure that the product code has not been redeemed. Unused products will be refunded in full.

Our policy is to refund your money within 30 days of your purchase date (software is generally non-refundable except in special circumstances). We would love to know what went wrong and how we can improve, so if you contact us directly, please provide a detailed reason for your refund request.

Our payment processing submits refunds immediately and we make every effort to process refunds as quickly as possible. It may take up to 20 days for your financial institution to reflect the refund in your bank account/card. More details can be found at Customer Refund Processing Times on Stripe.com.

 

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• 退貨和退款政策

30 天退款保證和退款政策

在 allkeys.shop，我們希望確保您對購買的產品 100% 滿意。

如果您有技術或銷售疑問，請隨時與我們聯繫。

如果您嘗試與支援人員解決問題後，覺得您購買的產品不符合您的要求，我們希望修正問題。

只要產品處於未使用狀態並且可以繼續銷售，我們就會接受退貨。作為數位產品，我們將調查退貨以確保產品代碼未被兌換。未使用的產品將全額退款。

我們的政策是自您購買之日起 30 天內酌情退款（軟體類目一般不退款，除非特殊情況）。我們很想知道出了什麼問題以及我們可以如何改進，因此如果您直接聯繫我們，請詳細說明您的退款請求原因。

我們的付款流程會立即提交退款，並盡一切努力盡快處理退款。您的金融機構可能需要長達 20 天才能將退款反映在您的銀行帳戶/卡中。更多詳細資訊可透過 Stripe.com 上的客戶退款處理時間查看。